Cancellation and refund policy

Last updated 29 October 2026

This policy covers Elevy Analytics subscriptions paid on elevyanalytics.com through Razorpay. Elevy is a product of Akshita Creations Private Limited. Elevy is software delivered online; there is nothing to ship.

Free trial

Every plan starts with a 5-day free trial, once per company. Razorpay may take a small verification amount when you authorise the payment; it is refunded automatically. Cancel during the trial and you are not charged.

Cancelling

• The account owner can cancel any time from Billing in Elevy, or by writing to care@elevyanalytics.com.
• Cancellation stops all future charges. Elevy stays fully available until the end of the period you have paid for.
• You can also cancel the UPI AutoPay or card mandate in your UPI app or bank; please cancel in Elevy too so we know.

Refunds

• Plans are billed in advance. Charges for a period that has started are not refunded, and partly used periods are not refunded on cancellation.
• We refund in full: a duplicate charge, a charge taken after you cancelled, or a charge for a plan you did not choose. Write to us within 30 days of the charge.
• Approved refunds go back to the original payment method within 5 to 7 working days of approval, with a credit note against the GST invoice.

Failed payments

If a renewal payment fails, Razorpay retries it. Elevy stays fully usable for 3 days; after that the account becomes view-only (reports and downloads keep working) until the plan is paid. Your data is not deleted.

Changing plan

Choose a new plan in Billing at any time. The new plan's charge starts after the current paid period ends.

Contact

care@elevyanalytics.com. We reply within 2 working days.

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